POLICIES

SHIPPING

ETSY SHIPPING PRICES ARE BASED ON HEIGHT & WEIGHT OF PRODUCT/PACKAGE, & YOUR LOCATION.  THEY ARE USUALLY SPOT-ON.  STORENVY, ON THE OTHER HAND, HAS A TERRIBLE SHIPPING SYSTEM & WE ARE UNABLE TO ENTER THE WEIGHT OF THE PRODUCT SO WE HAVE TO JUST GUESS, WHICH IS QUITE HARD SINCE ALL ITEMS RANGE DRASTICALLY IN WEIGHT & HEIGHT, AND TO SHIP TO CERTAIN LOCATIONS COSTS MUCH MORE.  IF YOU ARE ORDERING VIA STORENVY & SHIPPING PRICES SEEM WONKY, PLEASE CONTACT US.  WE HAVENT BEEN ABLE TO RECEIVE ANY MESSAGES DIRECTLY FROM STORENVY SO PLEASE USE OUR "SOCIAL" PAGE ON THIS WEBSITE TO CONTACT US (INSTAGRAM, FACEBOOK, TWITTER & ETSY CONVOS ARE ALL YOUR BEST SHOTS).

ONCE A PACKAGE LEAVES OUR HANDS WHEN BROUGHT TO THE POST OFFICE, IT BECOMES YOUR RESPONSIBILTY.  WE TAKE CARE WHEN PACKAGING ITEMS SO IF AN ITEM COMES DAMAGED, CONTACT YOUR POST OFFICE.  IN ORDER FOR BOTH OF US TO NOT LOSE MONEY DUE TO IMPROPER SHIPPING & HANDLING CARE OR LOST PACKAGESS, ADD INSURANCE &/OR TRACKING TO YOUR ORDER (PRIORITY MAIL AUTOMATICALLY COMES WITH $50 INSURANCE & TRACKING).  WE ARE NOT RESPONSIBLE FOR LOST OR DAMAGED PACKAGES! BE SURE TO ENTER A CURRENT & CORRECT SHIPPING ADDRESS.

POLICIES

WE ARE NOT RESPONSIBLE FOR ANY ADVERSE REACTIONS OR MISUSE OF PRODUCT.  READ ALL DESCRIPTIONS & INGREDIENTS OF EACH & EVERY ITEM YOU ARE PURCHASING.  NATURAL PRODUCTS MAY BE ALLERGENS.  ALL ITEMS COME IN CONTACT WITH EACHOTHER SO IF YOU HAVE AN ALLERGY TO NUTS PLEASE USE YOUR DISCRETION WHEN ORDERING (SHEA BUTTER ALSO COMES FROM A NUT).  DO NOT USE MOST OF OUR ITEMS IF YOU ARE PREGNANT/BREASTFEEDING, OR HAVE CERTAIN DISEASES/MEDICAL CONDITIONS. HERBS ARE AMAZING BUT THEY ARE POTENT SO BE SURE TO BE KNOWLEDGABLE BEFORE PURCHASING AND/OR TALK TO YOUR PHYSICIAN BEFORE USING NATURAL PRODUCTS.
OUR ITEMS HAVE NOT BEEN REVIEWED BY THE FDA ALTHOUGH ALL INGREDIENTS HAVE.  WE DO NOT CLAIM TO TREAT OR CURE ANY DISEASES/CONDITIONS.

RETURNS

WE ABSOLUTELY, UNDER NO CIRCUMSTANCES DO RETURNS, REFUNDS OR EXCHANGES.  WE ARE NOT RESPONSIBLE FOR ANY ADVERSE REACTIONS, MISUSE OF PRODUCTS, OR SCENTS THAT DO NOT APPEAL TO YOU.  WE SELL SAMPLE VIALS OF BOTANICAL PERFUMES WHICH CAN BE ORDERED IN ANY SCENT, INCLUDING CANDLE SCENTS, IN ORDER TO TEST OUT OUR SCENTS.  IF YOU DO NOT LIKE A SCENT, PLEASE GIFT IT TO A LOVED ONE SINCE YOU MAY NOT BE FOND OF THE SCENT BUT THEY MAY LOVE IT! ALL OLFACTORY SENSORS & SCENT PREFERENCES DIFFER - EVEN THE SAME SCENT WILL SMELL DIFFERENT TO DIFFERENT PEOPLE & WE SPEND A LOT OF TIME, DEDICATION & KNOWLEDGE ON BLENDING SCENTS.  ONCE A PACKAGE LEAVES OUR HANDS WHEN BROUGHT TO THE POST OFFICE, IT BECOMES YOUR RESPONSIBILTY.  WE TAKE CARE WHEN PACKAGING ITEMS SO IF AN ITEM COMES DAMAGED, CONTACT YOUR POST OFFICE.  IN ORDER FOR BOTH OF US TO NOT LOSE MONEY DUE TO IMPROPER SHIPPING & HANDLING CARE OR LOST PACKAGESS, ADD INSURANCE &/OR TRACKING TO YOUR ORDER (PRIORITY MAIL AUTOMATICALLY COMES WITH $50 INSURANCE & TRACKING)